The job is now to discourage as many people as possible & harass them into signing off, not try to get them a job.

Benefit tales

From the facebook page ‘Atos Miracles’, 24th Jan 2014

“”As a Jobcentre worker who took early retirement last year to get away from the pressures & stress I can confirm what many contributors are saying. Since the change of government in 2010 there was a total shift in emphasis in what we are there for. It is now to “police” the benefit system, “protect the public purse” & deter people from claiming anything. We are NOT there to help or advise people anymore.

We had a mystery shopper process where we would be rung up & visited several times a year & mystery shoppers would ask questions about claiming, ask for leaflets etc. This was fed back to offices & used to improve the service. The new government scrapped it. Staff now know that they can say any old rubbish to customers, forget to mention things that can be claimed…

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